Refund policy

Return & Refund Policy

Eligibility for Returns

  1. Time Frame: Items must be returned within 30 days from the date of purchase. Any items returned after this period will not be accepted.
  2. Condition of Goods: Items must be in their original, unused, and undamaged condition. We do not accept returns for items that have been used or are damaged.

Large Item Returns

  1. Pick-Up Service: For large items, we can arrange a pick-up service. The cost of this service will be deducted from your refund amount. Please contact our customer service team to organize the pick-up.
  2. Cost Deduction: The cost for the pick-up service will be communicated to you at the time of the arrangement and will vary based on your location and the size of the item.

Refund Process

  1. Processing Time: Once we receive your returned item and it passes our inspection, refunds will be processed within approximately 2 weeks.
  2. Notification: You will be notified via email once your return has been processed and your refund has been issued.

General Conditions

  1. Proof of Purchase: A receipt or proof of purchase is required for all returns and refunds.
  2. Non-Returnable Items: Certain types of goods cannot be returned, such as perishable goods, custom products (such as special orders or personalized items), and personal care goods.

How to Initiate a Return

  1. Contact Customer Service: To initiate a return, please contact our customer service team at contact@thespontystudio.com .
  2. Return Authorization: You will receive a return authorization number and further instructions on how to proceed with your return.

Important Notes

  1. Inspection: All returned items are subject to inspection. If the item does not meet our return criteria, it will be sent back to you and no refund will be issued.
  2. Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error.

By following this policy, we aim to ensure a smooth and fair return process for all our customers. Thank you for shopping with us!

If you have any questions regarding our returns policy, please do not hesitate to contact our customer service team.