Shipping policy

Shipping Policy

General Shipping Information

At The Sponty Studio, we strive to ensure that your purchase arrives safely and promptly. Please read our shipping policy carefully to understand the terms and conditions that apply to the delivery of your order.

Shipping Restrictions

  1. Service Areas: We ship to most regions within the United Kingdom and select international destinations. However, certain remote or restricted areas may not be eligible for delivery.
  2. Product Restrictions: Due to size, weight, and import regulations, some of our products cannot be shipped to specific regions. This information will be indicated on the product page and during the checkout process.

International Shipping

  1. Customs and Duties: Customers are responsible for paying any customs duties, taxes, and import fees that may apply to their order upon arrival in the destination country. These fees are not included in our shipping charges and must be paid separately by the customer.
  2. Regulations Compliance: Please ensure you comply with all local regulations and restrictions regarding the import of furniture and related goods.

Shipping Rates and Delivery Times

  1. Variable Rates: Shipping rates are calculated at checkout and vary based on the holding facility of the items purchased, delivery destination, size, and weight of the package.
  2. Estimated Delivery Times: Delivery times depend on the shipping method selected and the destination of the order. Estimated delivery times will be provided at checkout.

Processing and Dispatch

  1. Order Processing: Orders are typically processed within 2-3 business days. During peak times or sales events, processing times may be extended.
  2. Dispatch Notifications: Once your order has been dispatched, you will receive a confirmation email with tracking information.

Delivery Services

  1. Standard Shipping: Our standard shipping service includes delivery to your front door or curbside, depending on the size and weight of the items.
  2. White Glove Service: For an additional fee, we offer a White Glove delivery service, which includes inside delivery, assembly, and removal of packaging materials. This option can be selected at checkout where available.

Large Item Delivery

  1. Scheduling: For large or bulky items, our delivery team will contact you to schedule a convenient delivery time.
  2. Access Requirements: Please ensure that our delivery team has clear access to the delivery location. Any special requirements should be communicated in advance.

Damaged or Missing Items

  1. Inspection: Upon receiving your order, please inspect all items for damage or missing parts. If you find any issues, please contact our customer service team within 48 hours of delivery.
  2. Claims: To file a claim, email our team at contact@thespontystudio.com and please provide your order number, a description of the issue, and photographic evidence if applicable. 

Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact our customer service team at contact@thespontystudio.com.

Thank you for choosing The Sponty Studio. We appreciate your business and look forward to providing you with quality furniture and exceptional service.